Privacy, plainly.

Information I collect

How I use it

• Respond to your enquiry and understand what your business or project needs.
• Assess whether my services are a suitable fit and prepare for a call.
• Arrange appointments, provide services and manage an ongoing client relationship.
• Send service messages about an enquiry or booking, remind me when a genuine enquiry needs a personal response, and stop channel-specific messages when you opt out.
• Operate, secure and improve the website and measure whether advertising leads to genuine enquiries.
• Keep records required for administration, accounting, dispute handling and legal obligations.

I do not sell your personal information. I do not use it for solely automated decisions that have legal or similarly significant effects on you.

Lawful bases

Steps before a contract and performance of a contract: when you ask about work, book a call or become a client.

Legitimate interests: to respond to business enquiries, run and protect the site, manage records, improve the service and understand which advertising produces relevant enquiries. I balance these interests against your rights and expectations.

Legal obligation: where records must be kept to meet tax, accounting or other legal requirements.

Consent: where consent is required, including for optional direct marketing or non-essential advertising technologies. You can withdraw consent at any time.

Who it is shared with

I use a small number of service providers where needed to run the site and respond to you. These currently include Vercel for website hosting, Meta for Facebook and Instagram lead forms, advertising measurement and conversion reporting, Convex for secure lead and booking workflow records, Resend for transactional email, and Google for calendar invitations and online meetings.

If you expressly choose WhatsApp as your contact method, Twilio and WhatsApp may process the number, message template and delivery information needed to contact you about that enquiry or appointment. I do not treat a phone number alone as WhatsApp consent.

I may also share information with professional advisers or authorities where reasonably necessary to protect legal rights or meet a legal obligation. I do not give your information to unrelated businesses for their own marketing.

Some providers may process information outside the UK. Where required, I rely on the provider’s contractual safeguards and data-protection terms for international transfers.

How long I keep it

I keep personal information only for as long as it is reasonably needed for the purpose it was collected, including follow-up, an active client relationship, record keeping and legal requirements.

Where an enquiry does not become client work, I aim to delete or anonymise it within 24 months of the last meaningful contact. Client, transaction and accounting records may be kept for up to seven years after the relationship ends where needed for legal, tax or dispute purposes.

Short-lived delivery and retry records used to prevent duplicate emails or messages may be removed sooner. Channel-consent and opt-out evidence may be retained where reasonably needed to honour your preference and demonstrate compliance.

Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

• Ask for a copy of your information.
• Correct inaccurate or incomplete information.
• Ask for information to be deleted.
• Restrict or object to certain processing.
• Receive portable information in some cases.
• Withdraw consent where processing relies on it.

These rights are not absolute and the right that applies can depend on the lawful basis and circumstances. I may need to confirm your identity before acting on a request.

Cookies and advertising

The site stores a currency preference in local storage and a first-party cookie so prices can be shown consistently. With your choice, it can also use Meta Pixel and Meta Conversions API technology to understand visits and completed applications. Meta may receive identifiers and technical data, and submitted contact details may be matched in hashed form for conversion measurement.

The cookie-choice panel lets you accept or reject this optional Meta advertising technology. Your choice is stored for up to 180 days. You can also control or delete browser cookies through your browser settings and manage how Meta uses information for ads through your Facebook or Instagram account settings. Rejecting optional tracking does not stop you reading the site or contacting me.

Meta processes information under its own terms and privacy policy. If you submit a Meta instant form, Meta also handles the information as described in its own privacy information.

Contact and complaints

For any privacy request or question, email hello@scottsharples.co.uk. I will respond as soon as reasonably possible and normally within one month where UK data-protection law applies.

If you are unhappy with how your information is handled, you can also complain to the UK Information Commissioner’s Office through ico.org.uk.

I may update this notice when the website, services or legal requirements change. The date at the top shows when it was last revised.